Preamble
These general terms and conditions of sale apply to all sales concluded on the website [www.chateau-constantin.fr](http://www.chateau-constantin.fr).
The website [www.chateau-constantin.fr](http://www.chateau-constantin.fr) is a service operated by:
SCEA CONSTANTIN
D139 rue Jas de Puyvert, 84160 Lourmarin, France
Website URL: [https://www.chateau-constantin.fr/](https://www.chateau-constantin.fr/)
Email: [chateau.constantin@gmail.com](mailto:chateau.constantin@gmail.com)
Phone number: +33 (0)4 90 68 38 99
The website [www.chateau-constantin.fr](http://www.chateau-constantin.fr) sells the following products: Wines under CRD.
The customer declares that they have read and accepted these general terms and conditions of sale prior to placing their order. Validation of the order therefore constitutes acceptance of these general terms and conditions of sale.
Article 1 – Principles
These general terms and conditions express the full obligations of the parties. In this respect, the buyer is deemed to accept them without reservation.
These general terms and conditions of sale apply to the exclusion of all other conditions, in particular those applicable to in-store sales or through other distribution and marketing channels.
They are accessible on the website [www.chateau-constantin.fr](http://www.chateau-constantin.fr) and shall prevail, where applicable, over any other version or contradictory document.
The seller and the buyer agree that these general terms and conditions exclusively govern their relationship. The seller reserves the right to amend these terms occasionally. They will apply as soon as they are published online.
If any sales condition were to be missing, it would be considered governed by the practices in force in the distance selling sector for companies based in France.
These general terms and conditions of sale are valid until 31/12/2020.
Article 2 – Scope
These general terms and conditions define the rights and obligations of the parties in the context of the online sale of goods offered by the seller to the buyer via the website [www.chateau-constantin.fr](http://www.chateau-constantin.fr).
They apply only to purchases made on the website [www.chateau-constantin.fr](http://www.chateau-constantin.fr) and delivered exclusively to mainland France or Corsica. For delivery to French overseas territories or abroad, a request must be sent to: [chateau.constantin@gmail.com](mailto:chateau.constantin@gmail.com).
These purchases concern the following products: Wines under CRD (Blanc Cuvée Tradition 75cl, Rosé Cuvée Tradition 75cl, Rouge Cuvée Tradition 75cl/1.5L, Blanc Cuvée Prestige 75cl/1.5L, Rosé Cuvée Prestige 75cl/1.5L, Rouge Cuvée Prestige 75cl/1.5L, Amphore Blanc 75cl, Amphore Rouge 75cl).
Article 3 – Pre-contractual information
The buyer acknowledges having received, prior to placing the order and concluding the contract, in a clear and understandable manner, these general terms and conditions and all information listed in Article L.221-5 of the French Consumer Code.
The following information is provided clearly and comprehensibly to the buyer:
– the essential characteristics of the goods;
– the price of the goods and/or the method of calculating the price;
– where applicable, all additional transport, delivery or postage costs and any other payable fees;
– where the contract is not performed immediately, the date or timeframe within which the seller undertakes to deliver the goods;
– information relating to the seller’s identity, postal, telephone and electronic contact details and activities, information relating to legal guarantees, digital content functionality and, where applicable, its interoperability, and the existence and conditions of implementation of guarantees and other contractual conditions.
Article 4 – The order
The buyer may place an order online using the online catalogue and order form, for any product, within the limits of available stock.
The buyer will be informed of any unavailability of the ordered product.
To validate the order, the buyer must accept these general terms and conditions by clicking in the designated place. The buyer must also choose the delivery address and method and confirm the payment method.
The sale will be considered final:
– after the seller has sent confirmation of acceptance of the order by email;
– and after the seller has received full payment of the price.
Any order constitutes acceptance of the prices and descriptions of the products available for sale. Any dispute will take place within the framework of possible exchanges and the guarantees mentioned below.
In certain cases, particularly non-payment, incorrect address or other issue relating to the buyer’s account, the seller reserves the right to block the order until the issue is resolved.
For any question relating to order tracking, the buyer may call +33 (0)4 90 68 38 99 (local call rate), Monday to Friday 9 am–6 pm, or email [chateau.constantin@gmail.com](mailto:chateau.constantin@gmail.com).
Article 5 – Electronic signature
The online provision of the buyer’s bank card number and final validation of the order constitute proof of the buyer’s agreement:
– to payment of the sums due under the order form;
– signature and express acceptance of all transactions carried out.
In case of fraudulent use of a bank card, the buyer is invited to contact the seller immediately at +33 (0)4 90 68 38 99.
Article 6 – Order confirmation
The seller provides the buyer with order confirmation by email.
Article 7 – Proof of transaction
Computerised records stored in the seller’s IT systems under reasonable security conditions shall be considered proof of communications, orders and payments between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as evidence.
Article 8 – Product information
The products governed by these terms are those listed on the seller’s website as sold and shipped by the seller. They are offered subject to availability.
Products are described and presented as accurately as possible. However, if errors or omissions occur, the seller’s liability cannot be engaged.
Product photographs are non-contractual.
Article 9 – Prices
The seller reserves the right to change prices at any time but undertakes to apply the prices in force at the time of the order, subject to availability.
Prices are indicated in euros. They do not include delivery charges, which are invoiced in addition and indicated before order validation. Prices include VAT applicable on the day of the order; any change in the VAT rate will be automatically reflected in product prices.
If one or more taxes or contributions, particularly environmental, are created or modified, this may be reflected in the sale price of products.
Article 10 – Payment methods
Placing an order implies an obligation to pay.
To pay for the order, the buyer may choose from the payment methods offered on the seller’s website. The buyer guarantees that they have the necessary authorisation to use the chosen payment method. The seller reserves the right to suspend order processing or delivery in the event of payment refusal or non-payment.
Article 11 – Product availability – Refund – Termination
Except in cases of force majeure or closure periods announced on the homepage, shipping times are those indicated below, subject to availability.
For deliveries in mainland France and Corsica, delivery time is 72 working hours from the day following order placement (excluding weekends and public holidays). In any case, delivery will take place no later than 30 working days after contract conclusion.
For deliveries to overseas territories or other countries, conditions will be specified case by case.
In case of non-compliance with delivery date, the buyer must first request performance within a reasonable additional timeframe before terminating the contract.
If not performed within that timeframe, the buyer may terminate the contract.
Upon termination, the seller must refund all sums paid within 14 days.
If the ordered product is unavailable, the buyer will be informed and may cancel the order. The buyer may request a refund within 14 days or exchange the product.
Article 12 – Delivery
Delivery means transfer of physical possession or control of the goods to the consumer.
Products are delivered to the address provided by the buyer. Any parcel returned due to incorrect address will be reshipped at the buyer’s expense.
If the buyer is absent, a delivery notice will be left.
If packaging is damaged, the buyer must check the condition and refuse the parcel if damaged.
Any anomaly must be noted on the delivery slip with handwritten reservations and signature.
The buyer must confirm these reservations to the carrier by registered letter within two working days and send a copy to the seller.
Returned products must be requested within 14 days and returned in original condition.
Article 13 – Delivery errors
The buyer must report delivery errors or non-conformity on the day of delivery or the next working day. Claims may be made by phone or email.
After validation, a return number will be provided.
Returns must be sent to:
Château Constantin
Route Jas de Puyvert
84160 Lourmarin
France
Return costs are borne by the seller.
Article 14 – Product guarantees
14-1 Legal guarantee of conformity
The seller guarantees conformity of goods in accordance with Articles L.217-4 et seq. of the French Consumer Code. The buyer has one year from delivery to act.
14-2 Hidden defects
In accordance with Articles 1641 et seq. of the French Civil Code, the seller guarantees against hidden defects. Action must be taken within two years of discovery.
Article 15 – Right of withdrawal
The buyer has 14 days from delivery to return any product and request exchange or refund, excluding return costs.
Products must be returned in original condition.
Refunds are made within 14 days of receipt of returned products.
Exceptions apply in accordance with Article L221-28 of the French Consumer Code, notably for alcoholic beverages whose value depends on market fluctuations.
Article 16 – Force majeure
Any event beyond the control of the parties preventing performance under normal conditions shall suspend obligations.
If force majeure lasts more than three months, the contract may be terminated.
Article 17 – Intellectual property
Website content remains the seller’s property. Any reproduction is prohibited and may constitute infringement.
Article 18 – Data protection
Personal data is necessary for order processing and invoicing. The buyer has rights of access, modification and opposition.
Article 19 – Partial invalidity
If any provision is declared invalid, the others remain in force.
Article 20 – Non-waiver
Failure to enforce a provision does not constitute waiver.
Article 21 – Titles
In case of interpretation difficulty, titles are deemed nonexistent.
Article 22 – Contract language
These terms are drafted in French. In case of translation, the French version prevails.
Article 23 – Mediation
The buyer may use consumer mediation or alternative dispute resolution in case of dispute.
Article 24 – Applicable law
These terms are governed by French law. Competent courts are those provided by French procedural law.
In case of dispute, the buyer shall first contact the seller for an amicable solution.
