Data collected
The personal data collected on this website includes:
– Account creation: when creating a user account, the user’s personal details are recorded;
– Login: when the user logs into the website, the site records in particular their surname, first name, login data, usage data, location data and payment-related data;
– Profile: use of the services provided on the website allows a profile to be created, which may include an address and telephone number;
– Payment: when paying for products and services offered on the website, financial data relating to the user’s bank account or credit card is recorded;
– Communication: when the website is used to communicate with other members, data relating to user communications is temporarily stored;
– Cookies: cookies are used when browsing the website. The user may disable cookies via their browser settings.
Use of personal data
Personal data collected from users is intended to provide website services, improve them and maintain a secure environment. Specifically, the data is used for:
– Accessing and using the website;
– Managing and optimizing website operations;
– Organizing the terms of use of payment services;
– Verifying, identifying and authenticating data transmitted by the user;
– Allowing users to communicate with other website users;
– Providing user support;
– Personalizing services by displaying advertisements based on browsing history and preferences;
– Preventing and detecting fraud, malware and managing security incidents;
– Managing disputes with users;
– Sending commercial and advertising information according to user preferences.
Sharing personal data with third parties
Personal data may be shared with third-party companies in the following cases:
– When the user uses payment services, the website works with third-party banking and financial institutions under contractual agreements;
– When the user publishes publicly accessible information in comment sections;
– When the user authorizes a third-party website to access their data;
– When the website uses service providers for user support, advertising or payment processing. These providers have limited access to user data and are contractually bound to comply with applicable data protection regulations;
– When required by law, to respond to claims or comply with administrative or judicial procedures;
– In the event of merger, acquisition, asset transfer or insolvency proceedings, personal data may be transferred. Users will be informed before such transfer occurs.
Security and confidentiality
The website implements organizational, technical, software and physical security measures to protect personal data against alteration, destruction and unauthorized access. However, the internet is not completely secure, and the website cannot guarantee the absolute security of information transmitted or stored online.
User rights
In accordance with applicable data protection regulations, users have the following rights, which they may exercise by contacting: chateau.constantin@gmail.com
Right of access: users may request access to their personal data. The website may request proof of identity before processing the request.
Right of rectification: users may request correction of inaccurate personal data.
Right to erasure: users may request deletion of their personal data in accordance with applicable laws.
Right to restriction of processing: users may request limitation of processing in cases provided by the GDPR.
Right to object: users may object to processing in cases provided by the GDPR.
Right to data portability: users may request to receive their personal data to transfer it to another website.
Amendments to this clause
The website reserves the right to amend this personal data protection clause at any time. Any modification will be published on the website. Users will be informed by email at least 15 days before the changes take effect. If the user disagrees with the new terms, they may delete their account.
Appendix
Withdrawal form
(To be completed by the consumer and sent by registered letter with acknowledgment of receipt within 14 days following contract conclusion.)
For the attention of:
SCEA Constantin
D139 Route Jas de Puyvert
84160 Lourmarin
Phone: +33 (0)4 90 68 38 99
Email: chateau.constantin@gmail.com
I hereby notify you of my withdrawal from the contract relating to ……………………, ordered on: …………
Consumer’s first and last name: ……………..
Consumer’s address: ……………..
Date: ………………
Signature: ………………
Appendix
French Consumer Code
Article L.217-4: “The seller delivers goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery.”
Article L.217-5: “Goods are in conformity with the contract if they are fit for the usual purpose expected of similar goods, correspond to the seller’s description and possess the qualities presented to the buyer, or meet characteristics defined by mutual agreement.”
Article L.217-6: The seller is not bound by public statements of the producer if unaware of them.
Article L.217-7: Lack of conformity appearing within twenty-four months of delivery is presumed to have existed at delivery unless proven otherwise.
Article L.217-8: The buyer is entitled to require conformity of the goods.
Article L.217-9: In case of lack of conformity, the buyer chooses between repair and replacement, subject to proportionality of cost.
Article L.217-10: If repair or replacement is impossible, the buyer may return the goods and obtain a refund or keep them and receive a partial refund.
Article L.217-11: Application of Articles L.217-9 and L.217-10 occurs at no cost to the buyer.
Article L.217-12: Action resulting from lack of conformity is time-barred two years after delivery.
Article L.217-13 to L.217-16: Provide additional provisions relating to commercial guarantees and recourse actions.
Civil Code
Article 1641: “The seller is liable for hidden defects in the goods sold that render them unfit for their intended use or significantly reduce that use.”
Article 1648: Action resulting from hidden defects must be brought within two years from discovery of the defect.
